Refund and Returns Policy
Welcome to ZeeLoStore!
Your happiness at ZeeLoStore means the world to us. We are passionate about delivering high quality party products. and proudly stand behind the excellence of our products. If something is wrong, such as a faulty or damaged product We will do our best to make things right for you.
Our Return Policy
We have a 7 day return policy if you wish to return an item for any reason within 7 days of delivery. Please let us know. We will process your refund minus forward and reverse shipping costs—no questions asked!
important:
for exchange or refund due to defective item. We kindly request an unboxing video to verify the condition of the item upon receipt. Please make sure to record a video while unpacking your package. The product is defective or damaged. If you receive a defective or damaged product Please contact our customer support team within 2 days of delivery. Whether you want to exchange the product or request a refund. We are happy to help.
Damage or wrong item
Please inspect your item as soon as it arrives. If something is damaged, defective, or not what you ordered Please contact us immediately. so that we can fix it for you Products that cannot be returned We cannot accept returns for any reason. Other than errors or defects Therefore, please double check your order before confirming your purchase.
How to request a product return If you want to return a product that is defective or damaged.
Follow these simple steps: Contact us at support@zeelostore.com within 2 days of receiving your order. Enter your order number and details about the problem. Our team will guide you through the process and provide return instructions.
Processing a refund Once we have received and inspected your returned item. We will process your refund within 7 to 10 business days. The money will be refunded to your original father.
Warranty Process
- Beyond the initial 7 days, products under warranty can be repaired.
- We’ll arrange pickup for your convenience, but the shipping cost for one side will need to be covered by you.
Contact Us
If you need assistance, here’s how you can reach us:
- Email: support@zeelostore.com
- Call/WhatsApp: +91 6378543625
Shipping Policy
Distributed all over India
We strive to deliver your order as quickly as possible. The products are shipped directly to our suppliers’ warehouses across India. And most orders will be shipped within 5-7 business days.
Express Delivery: Pre-paid online orders usually arrive within 4-7 business days in major cities.
COD orders: due to additional processing required Cash and delivery orders generally take 5-7 business days. Orders placed before 2:00 PM will be dispatched the same business day. Except Sunday and public holidays In remote locations or areas where delivery services are not available You may need to pick up your order from the nearest distribution center.
Why are my items shipped in different packages?
For multiple orders We can ship products separately to ensure fast delivery. This may be due to different shipping options offering faster transit times or if the item is temporary. Rest assured that tracking details will be available for all parcels.